Terms of Service

01About Our Services

We provide professional digital services that may include digital marketing, paid advertising, social-media management, e-commerce services, website and software development, SEO, creative services, content, AI solutions, business automation, CRM implementation, analytics, consulting, training, and related support.

The exact scope, deliverables, fees, timeline, assumptions, revision limits, and responsibilities for each project will be stated in a proposal, order form, invoice, subscription plan, or statement of work (collectively, an "Order").

02Eligibility and Authority

You must be at least 18 years old and legally capable of entering a binding agreement. If you act for a company or other organization, you represent that you have authority to bind that organization.

03Proposals, Orders, and Scope

A proposal remains valid only for the period stated in it. Work begins after we receive any required signed approval, initial payment, onboarding information, and access credentials.

Anything not expressly included in an Order is outside scope. Additional work, extra revisions, changed assumptions, urgent requests, expanded deliverables, or delays caused by missing client materials may require a written change order and additional fees.

04Client Responsibilities

You agree to:

• Provide complete, accurate, and timely instructions, materials, approvals, access, and feedback.
• Ensure that you own or are authorized to use all content, data, trademarks, accounts, software, and materials supplied to us.
• Review deliverables and notify us promptly of errors or requested revisions.
• Maintain secure access to your own accounts and promptly revoke unnecessary credentials after project completion.
• Comply with applicable laws, industry rules, advertising standards, platform policies, privacy requirements, and consumer-protection obligations.
• Obtain all licences, permissions, notices, and consents required for your products, campaigns, audiences, data, and business model.

We are not responsible for delays or additional costs caused by incomplete instructions, late approvals, inaccessible accounts, platform restrictions, inaccurate information, or third-party failures.

05Fees, Currency, and Taxes

Fees and payment schedules are shown in the applicable Order. Unless stated otherwise, prices are quoted and payable in United States dollars (USD).

You are responsible for applicable sales, use, value-added, withholding, or similar taxes, excluding taxes based on our net income. Bank charges, currency-conversion costs, payment-provider charges, advertising spend, software subscriptions, stock assets, licences, hosting, domains, and other third-party expenses are additional unless expressly included.

06Payment Terms

Payments are due on the dates stated in the Order or invoice. We may require an advance deposit, milestone payments, recurring retainer, or full payment before delivery.

Late payments may result in paused work, delayed delivery, suspension of access, withholding of final files, or termination. To the extent permitted by law, overdue balances may accrue the lesser of 1.5% per month or the maximum lawful rate, plus reasonable collection costs.

You must contact us before initiating a payment dispute or chargeback so we have a reasonable opportunity to investigate and resolve the issue. Filing a false, abusive, or unauthorized dispute does not remove your obligation to pay for validly delivered services.

07Recurring Services and Renewals

Retainers, subscriptions, hosting, maintenance, or other recurring services renew according to the billing interval shown in the Order unless cancelled in accordance with our Refund and Cancellation Policy. Cancellation stops future renewals but does not automatically refund charges for a current period already started.

08Delivery and Acceptance

Services are delivered electronically unless otherwise stated. Delivery timelines are estimates and depend on timely client cooperation and third-party platform availability.

You must review deliverables within the review period stated in the Order or, if none is stated, within five business days. Deliverables will be considered accepted if you do not provide specific written objections within that period, except for latent defects that could not reasonably have been identified earlier.

09Revisions and Change Requests

Included revision rounds, if any, will be listed in the Order. A revision adjusts an agreed deliverable; it does not include a new concept, new strategy, expanded scope, or reversal of previously approved work. Additional revisions or changes may be billed at our current rates.

10Intellectual Property

A. Client Materials

You retain ownership of materials you provide. You grant us a limited licence to use, reproduce, modify, and process those materials solely to perform the services.

B. Final Deliverables

After full payment of all amounts due, ownership of custom final deliverables specifically created for you transfers as stated in the Order. Third-party assets, fonts, templates, plugins, software, stock media, open-source components, and pre-existing Trivora Digital tools remain subject to their original licences and are not transferred beyond the rights permitted by those licences.

C. Our Tools and Know-How

We retain ownership of pre-existing methods, workflows, prompts, automation frameworks, reusable code, templates, processes, generalized know-how, and improvements that do not contain your confidential information. Where necessary, we grant you a non-exclusive licence to use such components as embedded in a paid final deliverable.

D. Portfolio Rights

Unless an NDA or Order states otherwise, we may identify you as a client and display non-confidential completed work in our portfolio, proposals, and marketing materials. You may opt out in writing before publication.

11Confidentiality

Each party will use reasonable care to protect the other party's non-public confidential information and will use it only for the engagement. Confidential information does not include information that is public without breach, already lawfully known, independently developed, or lawfully received from another source.

We may disclose confidential information to personnel and contractors who need it to perform services and are bound by confidentiality obligations, or when disclosure is required by law.

12Third-Party Platforms and Accounts

Our services may depend on platforms such as advertising networks, search engines, social networks, marketplaces, hosting providers, payment processors, software tools, and AI providers. Those platforms are independent third parties.

We do not control and are not responsible for platform outages, policy changes, account reviews, ad disapprovals, suspensions, pricing changes, algorithm changes, data loss, rejected payments, or other third-party actions. You remain responsible for your platform accounts and compliance with each platform's rules.

13Advertising and Marketing Results

Marketing, SEO, advertising, sales, audience, and conversion outcomes depend on many factors outside our control. We do not guarantee rankings, approval of advertisements, revenue, leads, conversions, return on ad spend, account approval, account continuity, or any specific commercial result.

Forecasts, benchmarks, estimates, case studies, and examples are illustrative and are not promises of future performance.

14Artificial Intelligence Services

We may use AI-assisted tools in research, drafting, analysis, automation, design, support, or development where appropriate. AI outputs may be incomplete, inaccurate, biased, or similar to outputs generated for others. You are responsible for human review and final approval before publishing or relying on AI-assisted output.

We will not intentionally submit confidential or regulated information to public AI tools unless authorized and reasonably necessary, but you should not provide sensitive information unless it is required and covered by appropriate safeguards.

15Acceptable Use

You may not use our website or services for unlawful, fraudulent, deceptive, abusive, infringing, dangerous, or prohibited activities. Our Acceptable Use Policy forms part of these Terms.

16Suspension and Termination

Either party may terminate an engagement as permitted by the Order or Refund and Cancellation Policy. We may suspend or terminate services immediately if:

• Payments are overdue.
• Continuing the work could violate law, platform rules, or third-party rights.
• You provide false information, misuse accounts, engage in abusive conduct, or request prohibited activity.
• Continued performance creates a material security, legal, reputational, or financial risk.

Upon termination, you must pay for work completed, committed resources, approved milestones, and non-refundable third-party costs through the termination date.

17Warranties and Disclaimers

We will perform professional services with reasonable care consistent with the agreed scope. Except for this limited commitment and to the maximum extent permitted by law, the website and services are provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation.

18Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, lost revenue, loss of goodwill, lost opportunities, business interruption, or loss of data, even if advised that such damages are possible.

Our total aggregate liability arising from an affected engagement will not exceed the fees actually paid to us for the affected services during the six months immediately preceding the event giving rise to the claim. This section does not limit liability that cannot lawfully be limited.

19Indemnification

You agree to defend, indemnify, and hold harmless Trivora Digital LLC, its personnel, and contractors from third-party claims, losses, liabilities, and reasonable costs arising from your products, business activities, client materials, instructions, unlawful conduct, violation of platform rules, infringement of third-party rights, or breach of these Terms.

20Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles, except where mandatory law provides otherwise.

Before filing a formal claim, each party agrees to send written notice describing the dispute and allow at least 30 days for good-faith resolution. Subject to mandatory consumer law, courts with jurisdiction in Wyoming will have exclusive jurisdiction.

21Electronic Communications

You consent to receive agreements, notices, invoices, and project communications electronically. Electronic approvals, signatures, and records may be treated as originals to the extent permitted by law.

22Changes to These Terms

We may update these Terms for future use. The revised Terms become effective when posted, unless a later date is stated. Changes do not retroactively alter a signed Order without agreement.

23Contact

Trivora Digital LLC
Website: https://trivoradigital.com
Email: contact@trivoradigital.com
Registered Business Address: [INSERT REGISTERED BUSINESS ADDRESS]