Payment & Billing Policy

01Pricing and Currency

Pricing is stated on the relevant webpage, proposal, invoice, order form, or statement of work. Unless expressly stated otherwise, all amounts are in United States dollars (USD).

Custom projects may be priced according to scope, complexity, timeline, resource requirements, and third-party costs. A request for a quote does not create an obligation to purchase.

02Accepted Payment Methods

We may accept payment through the methods displayed at checkout or listed on an invoice. Available methods may vary by country, currency, transaction size, and payment provider.

03Payment Processing

Payments may be processed by independent third-party payment providers. Their terms, privacy notices, security practices, verification procedures, processing times, and availability also apply. We generally do not store full payment-card numbers.

04Authorization

By submitting payment information, you represent that:

• You are authorized to use the selected payment method.
• The billing information is complete and accurate.
• You authorize the applicable amount, including disclosed taxes and fees, to be charged.

05Deposits and Milestones

We may require:

• An initial deposit before scheduling or beginning work.
• Milestone payments at specified stages.
• Full payment before delivery, launch, transfer, or publication.
• A recurring retainer for ongoing services.

The applicable schedule will be stated in the Order or invoice.

06Recurring Billing

For recurring services, you authorize charges at the agreed interval until cancellation. We will disclose the billing frequency and amount or pricing method before enrollment. Changes to recurring fees will be communicated before they take effect, where required.

07Advertising Budgets and Third-Party Spend

Advertising budgets, media spend, influencer fees, software, subscriptions, licences, domains, hosting, data, stock assets, and other third-party costs are separate from our management fees unless expressly included.

We may require third-party spend to be paid directly by the client or funded in advance. We do not extend credit for media spend unless agreed in writing.

08Taxes and Withholding

You are responsible for taxes, duties, bank charges, and government fees applicable to your purchase, except taxes imposed on our net income. If law requires withholding, you must provide official documentation and, where contractually required, gross up the payment so we receive the agreed net amount.

09Failed or Late Payments

If payment fails or becomes overdue, we may pause work, delay delivery, suspend access, cancel reserved capacity, or terminate services. You remain responsible for completed work, committed costs, and valid outstanding charges.

10Invoices and Receipts

Invoices and payment confirmations are issued electronically. Notify us promptly if billing details are incorrect. A billing-address change does not alter the identity of the contracting customer unless agreed in writing.

11Fraud Prevention and Verification

We may request reasonable identity, business, authority, address, payment, or transaction information before accepting or continuing an order. We may decline or refund a transaction that presents a legal, compliance, fraud, sanctions, payment, or security risk.

12Refunds and Cancellations

Refunds and cancellations are governed by our Refund and Cancellation Policy and any specific terms in the applicable Order.

13Billing Support

Billing questions may be sent to contact@trivoradigital.com. Include your invoice number and business name.